FAQ
Orders
You may checkout as a guest, but we suggest creating an account with us so you can shop quicker on your next purchase.
You can shop with us even if you do not have an account with us, but we advise creating an account so you can enjoy the following benefits:
Track your order(s)
Review past purchase(s)
Save your address and payment details
Manage your account, address book, and email preferences.
You can reset your password by going to Forgot Your Password and following the steps provided.
Hudson Jeans reserves the total amount of your order to ensure that the credit card being used is valid and has sufficient funds. Credit card authorizations are held by your bank, and are typically released within 3-5 business days. Your card will be charged at point of shipment.
We will charge your card once your order is ready to ship.
Your personal online security is important to us. We use what we consider to be industry standard security technology in transferring information to process your orders. For more information, you can review our privacy policy by clicking Here.
Promo codes are for one-time use only, and can only be applied to eligible items. Promotion codes cannot be applied to sale, kid’s, and non-Hudson Jeans items.
We do not offer price adjustments at this time.
Unfortunately, we are unable to make any changes to orders. We can cancel your order and replace it with the necessary changes. Please note that once your order has shipped, we are unable to cancel your order.
Please contact our customer service at (844) 602 – 0142. Please note that once your order has shipped, we are unable to cancel your order.
Click here for our size charts.
Yes, we do! Our eGift Cards can be sent via email to any individual with a valid email address. The recipient of an eGift Card will receive an email with a gift card code redeemable online at hudsonjeans.com only. Click here to purchase a Gift Card or for more information.
We would love to see you, but we currently do not have a pick up system for online orders.
Shipping
Free ground shipping on all US orders!
*Offer valid on orders shipped in the continental United States (excluding Hawaii and Alaska) and applies to Ground shipping orders only. If you choose 2-Day or Overnight Shipping, regular charges will apply. Previous purchases are not eligible for adjustments. During special sale periods, such as our Warehouse Events, Free Shipping may not be an option.
Please note that the shipping amount for 2-Day and Overnight shipping will be calculated at checkout. Calculations are based on the provided shipping address.
We do not ship internationally at this time. We are stocked by many stores in various countries. Please review our store locator.
Orders placed before 12 PM PST will process the same day the order is placed. Orders placed after 12 PM PST will process the following business day.
We do not ship on weekends and holidays.
You can check the status of your order by logging into your account or using the guest order lookup. You will also receive order update emails.
Unfortunately, we do not ship to PO/APO/FPO boxes at this time.
Hudson Jeans is not responsible for lost or stolen packages. We suggest contacting your local police department and filing a report if your package is stolen. For lost packages, we will file an investigation with the carrier to locate the whereabouts of your package. Please contact our customer service at (844) 602 – 0142 for assistance.
Returns
You can exchange an item by initiating a return. Please click here
We are unable to process returns for items that were not purchased through HudsonJeans.com.
Final sale items cannot be returned or exchanged. No exceptions can be made for sizing, fit, or fabric.
Returns take 7-10 business days to be processed upon us receiving the package. Once the return has been processed, your refund will take 5-7 business days to reflect in your account (depending on your financial institution). There may be delays during the holiday season due to volume of requests.
You can still return your order if you checked out as a guest by clicking here.
Refunds are processed to the original form of payment and cannot be issued to a different credit card.
Please contact our customer service at (844) 602 – 0142 so we can assist with your damaged item.
You may request a return here
Unfortunately, we do not have a drop off system for online orders. Please use the prepaid shipping label that we provide in your original order and we will process your return upon receiving the package.
You can find more information regarding our return policy here.